Microsoft компани Outlook болон бусад Microsoft 365 үйлчилгээнд үүссэн техникийн доголдлыг арилгахаар хоёр дахь өдрөө ажиллаж байна.
Microsoft 365-ын Exchange Online үйлчилгээнд гарсан саатлын улмаас хэрэглэгчид имэйл илгээх, хүлээн авах болон нэвтрэхэд хүндрэлтэй тулгарсан юм. Тус компани даваа гарагт асуудлыг шийдвэрлэх чиглэлээр тодорхой ахиц дэвшил гаргаж, нөлөөлөлд өртсөн хэрэглэгчдийн үйлчилгээг аажмаар сэргээж эхэлжээ. Одоогоор Outlook-ын имэйл урсгал сайжирч, хайлтын функцэд гарсан доголдол ч мөн засагдаж байна.
Уг асуудал нь Microsoft 365-ын олон үйлчилгээнд ашиглагддаг үндсэн баталгаажуулалтын тохиргоотой холбоотой байсныг тогтоосон байна. Outlook-оос гадна SharePoint, Copilot, Teams, Purview, Defender XDR, Microsoft 365 Admin Center болон Universal Print зэрэг үйлчилгээнүүд мөн доголдож байжээ. Microsoft-ын мэдээлснээр баталгаажуулалтын бүрэлдэхүүн хэсгүүд дэд бүтцийн тодорхой хэсэгт хэвийн байршиж чадаагүй нь доголдол үүсгэх шалтгаан болсон байна.
Одоогийн байдлаар үйлчилгээ бүрэн хэвийн болоогүй байгаа бөгөөд Microsoft нөхцөл байдлыг хяналтад авч, үйлчилгээний тогтвортой байдлыг хангахын тулд нэмэлт хяналтын хугацааг эхлүүлээд байна. Тус компани алдааг засах арга хэмжээнүүд үргэлжилж байгааг онцолж, үйлчилгээний хүртээмж сайжирч буйг баталгаажууллаа.
Дэлгэрэнгүйг эх сурвалжаас харах
↓Эх сурвалжийг нээх ↓
Microsoft’s efforts to fix what is now a multi-day outage affecting customers’ access to Outlook email and other Microsoft 365 services are entering day two.
The company made significant progress in addressing the problem on Monday, after an issue impacting its Exchange Online service led to email delays and failures, authentication issues, and other problems for some Outlook users.
But as of Tuesday, the issues still are not fully resolved. Instead, Microsoft’s latest update shared on X says its “mitigation actions are continuing to progress,” which isn’t exactly the same as saying “all is well.”
While Outlook received most of the attention, Microsoft’s status page for Microsoft 365 (Business or Enterprise) indicates that other services were ultimately affected as well, including SharePoint, Copilot, Teams, Purview, Defender XDR, the Microsoft 365 Admin Center, and Universal Print.
The page attributed these to an issue with a “core authentication configuration used by multiple Microsoft 365 services.
Overnight, the company shared on X the steps that it was taking to resolve what its investigation found was a misconfiguration issue impacting its service. Microsoft said the problem was preventing authentication components from “deploying as expected to a portion of infrastructure.”
Microsoft had first reviewed the recent changes that could have led to this problem, then it tested and implemented various mitigations to try to provide relief to end users. Over time, as these mitigations rolled out, Microsoft said Outlook users should see “gradual recovery” to their mail flow. By 10 p.m. ET on Monday, the company said that, while mail flow was improving, search functionality remained degraded.
Shortly after 3 a.m. ET on Tuesday, Microsoft said it was seeing improvements with the search functionality.
While many users are likely seeing improvements by now, Microsoft has not yet said its service is back to normal.
Its latest message on X said that “indications from telemetry remain positive” and that service availability is improving. Microsoft said it’s now entering a period of extended monitoring to ensure a full resolution.
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