Use.AI-ийн судалгаанд хамрагдсан Z үеийн ажилтнуудын 71 хувь нь асуулт асуухаасаа өмнө хиймэл оюун ухаанаас хариу шалгах дарамт мэдэрдэг гэжээ.
10,417 ажилтныг хамруулсан судалгаагаар 45 ба түүнээс дээш насныхны 44 хувь нь ийм дарамт мэдэрсэн байна. Нийт оролцогчдын 56 хувь нь хиймэл оюун ухаан нэвтэрснээс хойш ажил дээрээ “мэдэхгүй” гэж хэлэх нь эрсдэлтэй болсон гэж үзсэн бол 49 хувь нь асуулт тавихад хамтран ажиллагч эсвэл удирдлага нь AI-аас аль хэдийн шалгасан байх ёстой гэж хүлээдэг гэжээ.
Судалгаанд Их Британи, АНУ, Канад, Австрали, Европын холбоо болон Латин Америкийн ажилтнууд оролцсон байна. Үр дүн нь асуулт асуухаас өмнө AI-аас хайх хүлээлт ажлын орчинд мэдлэгээ бусадтай хуваалцах харилцаанд нөлөөлж байгааг харуулж байна; зарим тохиолдолд энэ нь албан тушаалын давуу байдлаа илэрхийлэх хэрэгсэл болж болзошгүй гэж судалгаанд тайлбарлажээ.
Use.AI-ийн гүйцэтгэх захирал Мэттью Фрейр нээлттэй асуулт нь олон ажилтанд нийтлэг тулгардаг ойлголтын зөрүүг илрүүлэхэд тусалдаг гэж хэлсэн байна. Харин хүн бүр эргэлзээгээ тус тусдаа тайлах үед байгууллага ажилтнуудын юун дээр тогтмол хүндрэлтэй байгааг анзаарахгүй өнгөрч болзошгүй; судалгаанд оролцогчдын 37 хувь нь мунхаг харагдахаас зайлсхийж, мэдэхгүй зүйлээ мэддэг мэт дүр эсгэдэг гэжээ.
Дэлгэрэнгүйг эх сурвалжаас харах
↓Эх сурвалжийг нээх ↓
- 71% of Gen Z workers feel pressure to have checked AI before asking a question
- A survey of over 10,000 people found that the majority daren’t say “I don’t know” at work
- Almost half feel that they have to check AI before asking a question, as this is expected
A worryingly large proportion of younger workers are feeling pressured into using AI to check the answer to questions before “troubling” their colleagues, new research has claimed.
The survey from Use.AI found 71% of Gen Z employees have admitted to experiencing this pressure, compared with 44% of the 45 and older age group.
Just as bad is the news that 56% of employees feel that saying “I don’t know” is a risk since the arrival of AI. Another 49%, meanwhile, say that their colleagues or managers assume they’ve already checked AI when they ask a question.
Gatekeeping knowledge?
These results suggest a developing workplace dynamic, one in which knowledge is gate-kept and AI is the key. Rather than “waste time” by asking a question, younger employees are expected to find the answer themselves, and only dare to consult colleagues when AI draws a blank.
10,417 working adults were surveyed, with those polled based in the UK, US, Canada, Australia, as well as the EU and Latin America. Use.AI’s research could suggest that employees asking questions betray their own unpreparedness to the job – and that office politics are being disrupted by AI.
In an office dynamic, the desire to demand steps are taken before a question can be asked could be a combination of things. Yes, colleagues might be too busy to answer trivial questions where the answers can be easily referenced, but the demand to “check AI” could also be a power play.
Gatekeeping in the office is never constructive, but invariably happens, whether to restrict sensitive knowledge or other employees’ ability to progress. “Have you checked AI” could be interpreted as just another way to assert seniority (whether that exists or not) and the pressure experienced by the Gen Z cohort may reflect this.
Struggling colleagues
Checking AI or not, younger team members still trying to establish their positions should be supported, not pressured into using AI. Taking a new role in a new organizations is difficult, whether the role is familiar or not.
Matthew Freire, Managing Director of Use.AI, says “A question asked openly can reveal a misunderstanding that several people share. When everyone resolves their doubts privately, that pattern becomes harder to detect. An organization can get faster at producing answers while losing sight of where its people consistently struggle to understand the work.”
When the expectation and pressure leads to employees pretending to know something that they don’t (37%) simply to avoid looking stupid, then it could be argued that defaulting to AI is damaging for morale.
